DevOps Platform Engineer with 4+ years of experience in cloud infrastructure, automation, and platform modernization. Currently implementing virtual call centers using AWS Connect technology and leading migration from legacy infrastructure to modern containerized platforms. Specialized in AWS, Kubernetes, GitLab CI/CD, and Infrastructure as Code with proven track record of reducing deployment times from hours to minutes.
• Implement virtual call center using Amazon AWS Connect technology to improve customer happiness by allowing self-resolution and save labor costs in call centers and clinics • Utilize IAM, Lambda, API Gateway, Kinesis, S3, and CloudWatch dashboards for comprehensive cloud infrastructure management • Develop data analysis pipeline from log files stored in S3 to Glue, Athena, and analyzed in QuickSight for business intelligence • Lead migration from TFS build server to GitLab CI, increasing developer efficiency by reducing build and deployment times from over one hour to less than 5 minutes • Enforce unit testing in GitLab CI/CD pipelines by building templates and compliance pipelines • Execute migration from IIS servers to Kubernetes containerization for improved scalability and reliability • Migrate from open source HashiCorp Vault to SaaS Akeyless secret management platform for enhanced security • Develop Kubernetes sidecar for Akeyless in GoLang (similar to Vault Agent Injector) • Develop Tasktop data transformation extensions using JavaScript and C# APIs
• Support store operations by monitoring servers, POS computers, and payment terminals across retail locations • Provide software support for proprietary point of sale software, Microsoft Office Suite (Word, Excel, Outlook), and Active Directory • Perform hardware support and repair for register computers, barcode scanners, printers, handheld devices, and phone systems • Lead rollout and management of 800+ networked mobile devices through Mobile Device Management (MDM) platform • Manage off-site backups and disaster recovery plan through daily tape moves and backup verification
Infrastructure & Cloud Platforms: • Terraform, CDKTF, CloudFormation Infrastructure as Code • AWS (EC2, EKS, Lambda, S3, IAM, CloudWatch, Connect) • Azure cloud services
DevOps & CI/CD: • GitLab CI/CD pipelines and templates • CI/CD automation and compliance • Docker containerization and Helm charts • Kubernetes orchestration and sidecar development
Programming & Scripting: • GoLang (Kubernetes sidecar development) • C# (API development) • JavaScript (data transformation extensions) • PowerShell automation scripting • Python scripting • Node.js
Tools & Technologies: • Sentry error monitoring • SonarQube code quality • Keycloak OIDC Identity Provider • HashiCorp Vault and Akeyless secret management • Linux (Ubuntu) and Windows Server Administration • IIS web server management
Specialization in Software Development
Focus on Computer Networking and Information Systems
• Microsoft Technology Associate
• Microsoft Office Specialist
• FIRST Robotics Team